Streaming video troubleshooting

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I am having trouble streaming video from my computer, what steps can I take to troubleshoot?

    1. Check your wireless connection to ensure you have strong signal strength.  Disconnect and reconnect to your network.
    2. Close all applications and reboot your computer.  Reconnect to your network.
    3. Check your web browser to ensure it is a supported version*. You may also want to try using a different browser if possible.
    4. Clear your browser’s cache.  To find out how to do this, search for Clear Cache in your browser’s help menu.  Once cache has been cleared, close and reopen the browser and sign in to


    *If you are using Internet Explorer, please ensure the version is at least Internet Explorer Version 11 or newer.

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