Enter your username and temporary password (sent via the Wellbeats Welcome email)
How do I register for Wellbeats?
If an organization you’re affiliated with is offering Wellbeats as a service, your account will automatically be created for you. Your username is your email address. Once your account has been created, Wellbeats will send you an email with a temporary password that you can use when you log in to the app.
How do I login and start using Wellbeats?
Mobile, Tablet or Apple TV App
Download the Wellbeats App to your devices. Once installed, open the App and login using your email address and the temporary password that was previously emailed to you directly from Wellbeats. Next, reset your password.
How do I get started with classes?
Wellbeats classes are grouped into Channels based on style of class. For example, look for:
• Fusion (for yoga and pilates)
• TKO (for kickboxing)
Many Channels have a tutorial and basic class to help familiarize you with that style. This helps to ensure that you get the necessary education to be successful from the start. We also suggest you start with the 20-minute class options and build to longer class durations as your fitness level improves.
What is the Fitness Profile?
When logging into Wellbeats for the first time, you will be prompted to complete a Fitness Profile questionnaire. You can also find the Fitness Profile by selecting the My Profile option in the dropdown menu.
The responses to this Fitness Profile questionnaire will be used to personalize your experience with Wellbeats. Wellbeats will change the way content is displayed for you and will recommend classes and workout plans that you may enjoy based on your goals.
How can I find the ideal class for me?
Under the Find a Class button, you will have the option to add a filter. This allows you to narrow down your class preferences by the following:
- Class Type
You can apply more than one option per category and more than one category per filter (ex. by choosing only 20 and 30-minute duration classes, and classes taught by Caesar, you will only see those qualified class options).
Channel Quick Review:
• No Equipment Required: VIBE (dance), Fusion (yoga/pilates) and TKO (kickboxing)
• Beginner: Transitions (anti-aging) perfect for those just getting started, returning to exercise after taking some time off, recovering from an injury or simply want to stay active and age gracefully. Remember: start with a 20-minute class.
• Best Core Workout: All classes focus on core work, but the eXpress (fast, efficient fitness) will give you the best overall core focus.
• Biggest Calorie Burn: Kinetics (metabolic conditioning) which uses High Intensity Interval Training within circuits.
• More Information: Click on the Channel you are interested in under the class channel list and review a description displayed under the title.
Can I access Wellbeats from my computer, phone or tablet?
Yes to all of the above! Wellbeats is available on any iOS or Android mobile or tablet device with internet access. You can also access Wellbeats from your computer at https://portal.wellbeats.com or by downloading the Windows 10 application (if a Windows 10 computer). Download the Wellbeats App onto your device by using one of the following App stores:
App Store for iOS devices such as Apple products
Windows Store for Windows 10 devices
Google Play for Androids
Apple TV store (4th or 5th generation Apple TVs only)
What mobile devices does Wellbeats support?
Most Apple and Android mobile devices and tablets that can access an App store will support the Wellbeats App. If your device operating system is less than one year old the Wellbeats application will function properly. For mobile devices and tablets visit the following:
• App Store for iOS devices such as Apple products
• Google Play for Androids
Can I access Wellbeats fitness classes on my TV?
Yes. There are a few options to connect to your TV.
- Apple TV:Wellbeats has an application on the Apple TV store that can be downloaded onto the apple TV (4th or 5th Generation Apple TVs only). Download the application and navigate using the remote.
- HDMI Cable:Access the Wellbeats App on your computer, tablet or mobile device and connect to your TV with an HDMI cable. Some devices will require an adaptor.
- Chromecastis a media streaming device that plugs into the HDMI port on your TV. Simply use your mobile device and the TV you already own to cast your favorite TV shows, movies, music, sports, games and more. Chromecast works with iPhone®, iPad®, Android phone and tablet, Mac® and Windows® laptop.
Apple AirPlay allows you to wirelessly stream content from your iPhone or iPad to your Apple TV. Activate “Airplay” on your iOS device and connect to your Apple TV. For best results connect directly to the Apple TV, do not use mirroring option. Both your Apple TV and your iOS device must be on the same network.
Can I pause, rewind or fast-forward a class?
Yes, you can pause, rewind, or fast-forward your classes. Tap your finger (if on device) or move your mouse (if on computer) over the video and a progress bar will appear over the video that will allow you to pause, rewind, or fast-forward. This is also where you can close the video if you want to stop early or select a different class.
How do I add a profile picture?
To upload or change a profile picture, select the circle to the left of My Workout Goal. You can also select Edit Profile in the Main Menu or underneath your name on the homepage, then select the Edit Profile Photos button.
Next, select the pencil icon underneath the Profile Photo image to upload or change a picture from your computer’s library or camera roll. Select the Save button to save your image.
You can only crop your profile image on the desktop version. To do this, upload a photo from your computer’s library. To move the cropped portion of the image, click and drag the middle arrow icons in the circle. To expand or shrink the cropped portion of the image, click and drag the outer arrow icon outwards or inwards. Select the Save button to save your image.
How do I add a cover photo?
To change your cover photo, select Edit Profile in the Main Menu or underneath your name on the homepage, then select the Edit Profile Photos button.
Select from the 12 prepopulated cover photo images in the Cover Photo section. A blue outline will appear around the image upon selecting. Select the Save button to save your image.
How do I add a workout goal?
To add a workout goal in the My Workout Goal section, select Edit Profile in the Main Menu or underneath your name on the homepage. Next, select the white box to the right of Workout Goal to enter in your goal. Select the Save button to save your workout goal.
What are the statistics on my homepage?
On a mobile device, the statistics appear on your homepage underneath your workout goal. On a desktop, the statistics appear on the homepage to the right of your workout goal.
On a mobile device, the statistics include your total # of class minutes and plays in the current month (in pink), the average # of class minutes and plays for your demographic in the current month (in white), and the global average # of class minutes and plays in the current month (in white). Keep in mind your demographic average results are based on the age and gender you include in your profile information. You will need to swipe left in the statistic box to view your demographic and global averages.
On a desktop, the statistics include your total # of class minutes and plays in the current month (in pink), the average # of class minutes for your demographic in the current month (in white), and the global average # of class minutes in the current month (in white).
The statistics are updated daily and will automatically reset each month.
Why are my monthly results not displaying?
If you see “0” minutes and class plays in your monthly results on the homepage or in the My Results section, it is because you have not played a class yet since the User Dashboard update. Once you start playing a class, the number will update daily.
If you are still having trouble viewing your monthly results, contact our Support Team at email@example.com.
Why are my demographic average results not showing?
If you do not see any minutes (and class plays on a mobile version) in your demographic average results on the homepage or in the My Results section, it is because you have not completed your profile information.
To complete, select Edit Profile in the Main Menu or underneath your name on the homepage. Enter in your age and gender information, then select the Save button to save your profile information. Go back to the homepage to view your demographic monthly results.
If you are still having trouble viewing your demographic monthly results, contact our Support Team at firstname.lastname@example.org.
What is the My Results button?
The My Results button has replaced the Fit Tests button on the homepage. The My Results button includes your class statistics, fit test results, login history, and class play history. You can also take a fit test and record results in the My Results section.
By default, your class minutes will appear by # of class minutes (x-axis) and the last 6 months of usage (y-axis). To change the time period, select the toggle-bar to the left and choose a new month within the current year. Your statistics will automatically update to a new 6-month period, starting with the month you selected.
To view your class play statistics, select Class Plays in the toggle-bar to the right of Minutes. To change the time period, follow the same directions above.
Statistics highlighted in pink are your results, statistics highlighted in blue are your demographic average results, and statistics highlighted in purple is the global average results.
Fit Test Results
By default, your Fit Test Basic results will appear in a chart-form according to your total fit test score (x-axis) and the date you completed your fit test (y-axis).
To view results from a different fit test, select the toggle-bar to the left and choose a different fit test. To view results by exercise, select the toggle-bar to the right and choose a particular exercise.
To view your fit test results in list-form, select List in the toggle-bar to the right of the fit test. You can edit information from any previous fit test by selecting the Edit button to the right of the fit test. Once updated, click the Save button to save your results.
To take a new fit test, select the Take a Fit Test button. To record new fit test results, select the Record Results button. Once completed, click the Save button to save your results.
What does the star number on each class mean?
The number that appears on the bottom right of each class tile is the class’ average star rating. The average star rating is on a scale of 1-5, with 5 being the best.
Why does my order of recommended classes look different?
When selecting the Recommended Classes button on a mobile device, you will notice classes are now arranged in different sections:
Recommended Classes – classes recommended to you according to your user information and fitness profile preferences.
Recently Added – new classes that have been added to the Wellbeats platform.
Top Rated – classes that have the highest average star rating on a 1-5 scale, with 5 being the best.
Top Played – classes that have the highest # of class plays.
This order will also appear on the homepage of a desktop version, with the addition of:
Trending Channels – channels that have spiked in popularity in the recent weeks.
Trending Instructors – instructors whose classes have spiked in popularity in the recent weeks.
I don't know my temporary password or it has expired. What do I do?
Open the Wellbeats application on any device and follow the Forgot Password link to reset your password.
I don't know my username. What do I do?
Open the Wellbeats application on any device and follow the Forgot Username link.
I don't see the User Dashboard on my device. How do I access it?
To access the User Dashboard on your mobile device, go to the App Store (iOS) or Play Store (Android) and update your Wellbeats app. If your mobile device’s Settings is set to automatically update current apps, the User Dashboard will appear automatically.
To access the User Dashboard on a desktop, login to the Wellbeats portal here.
If you are still not able to access the User Dashboard on your device, contact our Support Team at email@example.com.
How do I reset my username or password?
Open the Wellbeats application on your personal device or visit portal.wellbeats.com. Select Login To My Account. Enter your email address and select Next. Choose Forgot Password or Forgot Username to reset.
I never received my welcome email with my username and password. What do I do?
First, check your spam and junk folders. The email may have been blocked and placed into one of those folders.
If you don’t see the email there, verify that your account has been activated with the entity that extended you the service.
Lastly, you may contact Wellbeats support at firstname.lastname@example.org or 763-400-8500.
I am having trouble streaming video from my computer, what steps can I take to troubleshoot?
- Check your wireless connection to ensure you have strong signal strength. Disconnect and reconnect to your network.
- Close all applications and reboot your computer. Reconnect to your network.
- Check your web browser to ensure it is a supported version*. You may also want to try using a different browser if possible.
- Clear your browser’s cache. To find out how to do this, search for Clear Cache in your browser’s help menu. Once cache has been cleared, close and reopen the browser and sign in to portal.wellbeats.com.
*If you are using Internet Explorer, please ensure the version is at least Internet Explorer Version 11 or newer.
My video frequently buffers on my computer. How can I fix?
Wellbeats requires a solid Internet connection in order to stream video. If video frequently buffers when playing videos at portal.wellbeats.com, try these steps:
Step 1: Check your wireless signal strength
If you’re using a wireless network, check the wireless signal strength on your computer. If you have a weak wireless signal (one or two signal bars), look online for ways to strengthen the wireless signal (i.e. moving your computer closer to your wireless router).
Step 2: Check the speed of your Internet connection
Check the speed of your Internet connection by using an online site such as speakeasy.net/speedtest. A high-speed connection with a minimum download speed of 3 Mbps is needed to stream videos. If you find that your download speed is less than 3 Mbps, contact your Internet provider for help.
Step 3: Power cycle your computer and network devices
Try power cycling your computer and network devices:
1. Close all apps and then turn off your computer.
2. Unplug the power cord from your network devices (i.e., modem and router).
3. Plug in your network devices one at a time, letting each device power up before connecting the next (start with the modem first).
4. Turn on your computer and go to portal.wellbeats.com.
5. Try playing a class.
Step 4: Try a wired connection
Try connecting your connected TV device, game console, or computer to your home network using an Ethernet cable.
The steps above typically resolve issues with your Internet connection. However, if you continually experience frequent buffering when streaming video, you might want to investigate further by monitoring fluctuations in your connection speed over time and working with your broadband provider to troubleshoot any issues.
The video is blurry, pixelated, or poor quality on my mobile device or computer. How can I fix?
Wellbeats streams video at the highest quality possible. Internet connection speed or network bandwidth can impact the quality of video playback. A high-speed connection with a minimum download speed of 3 Mbps is required.
When streaming video, Wellbeats adjusts the video quality based on the strength of your network bandwidth and connection speed. If the network bandwidth is too low or the connection speed commonly falls below 3 Mbps, you might get a lower resolution video or only audio playing. If the Internet connection drops altogether, the video will stop playing and you’ll be prompted to reconnect.
Why are some of the app elements like images, videos and texts not loading on my device?
Ensure your device is connected to the internet and the signal strength is strong.
Can I log into my account on a kiosk?
To login into your account, you can either download the app in the App Store (iOS) or Play Store (Android) or visit the Wellbeats portal on a desktop here.