Users

Learn how to navigate the Wellbeats
mobile app and website portal.

Learn how to navigate Wellbeats
in your fitness facility.

Getting started with the Wellbeats app is easy.

Step 2

Enter your username and temporary password (sent via the Wellbeats Welcome email)

Step 3
Stream Wellbeats Phone or Tablet

How to Stream Wellbeats On Your Phone or Tablet Guide

Stream Wellbeats on Laptop

How to Stream Wellbeats On Your Laptop Guide

Stream Wellbeats on TV

How to Stream Wellbeats On Your TV Guide

Wellbeats Streaming

How to Stream Wellbeats Complete Guide

Get Started

How do I register to create a Wellbeats account?

If an organization you’re affiliated with is offering Wellbeats as a service, your account will automatically be created for you. Once your account has been created, Wellbeats will send you an email with login credentials that you can use when you log in to the app or website portal.

How can I log into Wellbeats and play classes?

On a Mobile Device or Tablet:

Download the Wellbeats app in the App Store, Google Play, or Microsoft Store.

On a Laptop:

Visit the Wellbeats website portal: http://portal.wellbeats.com. We recommend using web browsers Google Chrome, Safari, or Microsoft Edge.

On a TV:

Wellbeats is currently available on Apple TV (4th generation or higher), though we have TV casting guides available here.

Can I download Wellbeats on my Smart TV?

Wellbeats is currently only available on Apple TV, though we have TV casting guides available here.

How do I find classes that work for me?

Channels

Wellbeats classes are grouped into Channels based on the style of class.  For example, look for:

  • Fusion (for yoga and pilates)
  • Nourish (for nutrition education and recipes)
  • Circuits (for strength and conditioning)
  • Rev (for cycling)
  • TKO (for kickboxing)

Many Channels have a tutorial and basic class to help familiarize you with that style.  This helps to ensure that you get the necessary education to be successful from the start. We also suggest you start with the 20-minute class options and build to longer class durations as your fitness level improves.

Find a Class

You can also filter out what kind of class you are looking for. Under the Find a Class button, you will have the option to add a filter.  This allows you to narrow down your class preferences by the following:

  • Duration
  • Class Type
  • Equipment
  • Age
  • Instructor
  • Channel

You can apply more than one option per category and more than one category per filter (ex. by choosing only 20 and 30-minute duration classes, and classes taught by Caesar, you will only see those qualified class options).

Can Wellbeats recommend classes for me?

Yes! This can be done through the Wellbeats Fitness Profile Questionnaire.

When logging into Wellbeats for the first time, you will be prompted to complete a Fitness Profile Questionnaire.  You can also find the Fitness Profile Questionnaire by selecting the My Profile option in the dropdown menu.

The responses to this Fitness Profile Questionnaire will be used to personalize your experience with Wellbeats.  Wellbeats will change the way content is displayed for you and will recommend classes and challenges that you may enjoy based on your goals.

Can I download videos to play offline?

Yes! If you are traveling or will be somewhere with limited WiFi connection, you can download up to 20 classes (depending on your device storage) to play at a later time.

For step-by-step directions on how to do this, click here.

You can also visit the blog post here.

What is a Wellbeats challenge?

Wellbeats features a variety of goal-based challenges to help keep you on track. Options include the 4-Week Get Started Challenge, the 8-week Lose Weight Challenge, 4-Week Yoga at Home Challenge, the 5-week Train Your Way to a 5K Challenge, and so much more.

For step-by-step directions on how to enroll in a challenge, click here.

Can my family members make their own accounts?

Family members may create their own account if your employer or facility arrange for it. If you aren’t sure, please contact the HR or wellness contact for your company or facility.

My company has an incentive program. How do I know if I met their requirements?

You can view your class play minutes and history on your dashboard when logged into your account. Please contact your HR or wellness contact to check what the incentive requirements are.

How do I add a profile picture?

To upload or change a profile picture, select the circle to the left of My Workout Goal. You can also select Edit Profile in the Main Menu or underneath your name on the homepage, then select the Edit Profile Photos button.

Next, select the pencil icon underneath the Profile Photo image to upload or change a picture from your computer’s library or camera roll. Select the Save button to save your image.

You can only crop your profile image on the desktop version. To do this, upload a photo from your computer’s library. To move the cropped portion of the image, click and drag the middle arrow icons in the circle. To expand or shrink the cropped portion of the image, click and drag the outer arrow icon outwards or inwards. Select the Save button to save your image.

How do I add a cover photo?

To change your cover photo, select Edit Profile in the Main Menu or underneath your name on the homepage, then select the Edit Profile Photos button.

Select from the 12 prepopulated cover photo images in the Cover Photo section. A blue outline will appear around the image upon selecting. Select the Save button to save your image.

How do I add a workout goal?

To add a workout goal in the My Workout Goal section, select Edit Profile in the Main Menu or underneath your name on the homepage. Next, select the white box to the right of Workout Goal to enter in your goal. Select the Save button to save your workout goal.

Where can I track my results?

You can track your # of class minutes and plays, fit test results, login history, and class play history by selecting the “My Results” button on the home screen.

Class Statistics

By default, your class minutes will appear by # of class minutes (x-axis) and the last 6 months of usage (y-axis). To change the time period, select the toggle-bar to the left and choose a new month within the current year. Your statistics will automatically update to a new 6-month period, starting with the month you selected.

To view your class play statistics, select Class Plays in the toggle-bar to the right of Minutes. To change the time period, follow the same directions above.

Statistics highlighted in pink are your results, statistics highlighted in blue are your demographic average results, and statistics highlighted in purple is the global average results.

Fit Test Results

By default, your Fit Test Basic results will appear in a chart-form according to your total fit test score (x-axis) and the date you completed your fit test (y-axis).

To view results from a different fit test, select the toggle-bar to the left and choose a different fit test. To view results by exercise, select the toggle-bar to the right and choose a particular exercise.

To view your fit test results in list-form, select List in the toggle-bar to the right of the fit test. You can edit information from any previous fit test by selecting the Edit button to the right of the fit test. Once updated, click the Save button to save your results.

To take a new fit test, select the Take a Fit Test button. To record new fit test results, select the Record Results button. Once completed, click the Save button to save your results.

Troubleshooting

I haven't received login information. How can I find out if I have an account?

Wellbeats Welcome emails are automated and may end up in your spam or junk folder. If you can’t locate your Welcome email in your spam or junk folders, we recommend going to the login page on either our mobile app or website portal. From there, enter your company or personal email address, and select “Forgot My Password”.

Why am I not receiving password reset emails?

Password reset emails are automated and may also end up in your spam or junk folder. If not there, please contact Wellbeats Support at support@wellbeats.com for further troubleshooting.

I am having trouble streaming video from my computer, what steps can I take to troubleshoot?

  1. Check your wireless connection to ensure you have strong signal strength.  Disconnect and reconnect to your network.
  2. Close all applications and reboot your computer.  Reconnect to your network.
  3. Check your web browser to ensure it is a supported version*. You may also want to try using a different browser if possible.
  4. Clear your browser’s cache.  To find out how to do this, search for Clear Cache in your browser’s help menu.  Once cache has been cleared, close and reopen the browser and sign in to portal.wellbeats.com.

 

*If you are using Internet Explorer, please ensure the version is at least Internet Explorer Version 11 or newer.

My video frequently buffers on my computer. How can I fix?

Wellbeats requires a solid Internet connection in order to stream video. If video frequently buffers when playing videos at portal.wellbeats.com, try these steps:

Step 1: Check your wireless signal strength

If you’re using a wireless network, check the wireless signal strength on your computer. If you have a weak wireless signal (one or two signal bars), look online for ways to strengthen the wireless signal (i.e. moving your computer closer to your wireless router).

Step 2: Check the speed of your Internet connection

Check the speed of your Internet connection by using an online site such as speakeasy.net/speedtest. A high-speed connection with a minimum download speed of 3 Mbps is needed to stream videos. If you find that your download speed is less than 3 Mbps, contact your Internet provider for help.

Step 3: Power cycle your computer and network devices

Try power cycling your computer and network devices:

1. Close all apps and then turn off your computer.

2. Unplug the power cord from your network devices (i.e., modem and router).

3. Plugin your network devices one at a time, letting each device power up before connecting the next (start with the modem first).

4. Turn on your computer and go to portal.wellbeats.com.

5. Try playing a class.

Step 4: Try a wired connection

Try connecting your connected TV device, game console, or computer to your home network using an Ethernet cable.

The steps above typically resolve issues with your Internet connection. However, if you continually experience frequent buffering when streaming video, you might want to investigate further by monitoring fluctuations in your connection speed over time and working with your broadband provider to troubleshoot any issues.

The video is blurry, pixelated, or poor quality on my mobile device or computer. How can I fix?

Wellbeats streams video at the highest quality possible. Internet connection speed or network bandwidth can impact the quality of video playback. A high-speed connection with a minimum download speed of 3 Mbps is required.

When streaming video, Wellbeats adjusts the video quality based on the strength of your network bandwidth and connection speed. If the network bandwidth is too low or the connection speed commonly falls below 3 Mbps, you might get a lower resolution video or only audio playing. If the Internet connection drops altogether, the video will stop playing and you’ll be prompted to reconnect.

Why are my demographic average results not displaying?

If you do not see any minutes (and class plays on a mobile version) in your demographic average results on the homepage or in the My Results section, it is because you have not completed your profile information.

To complete, select Edit Profile in the Main Menu or underneath your name on the homepage. Enter your age and gender information, then select the Save button to save your profile information. Go back to the homepage to view your demographic monthly results.

Why are my monthly results not displaying?

If you see “0” minutes and class plays in your monthly results on the homepage or in the My Results section, it is because you have not played a class yet since the User Dashboard update. Once you start playing a class, the number will update daily.

Why are some of the app elements like images, videos and texts not loading on my device?

Ensure your device is connected to the internet and the signal strength is strong.

Can I log into my account on a kiosk?

To login into your account, you can either download the app in the App Store (iOS) or Play Store (Android) or visit the Wellbeats portal on a desktop here.

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FAQs